Course Fees
Remaining balances on invoice payments must reach us no later than 14 days in advance of the event unless there is an agreement or contract in place. In order to secure your booking. We do not accept cheques without prior discussion, all payments are to be paid electronically. Please note that we reserve the right to change our prices and our terms and conditions with reasonable notice.
Open Course
Full joining/direction instructions will be sent to clients/students by email or online systems prior to the course start date. Good time keeping is essential and students must attend the whole course in order to meet the required criteria. If a student fails to attend any part of the course, they will not be assessed as competent and will not therefore receive a certificate. We regret that late arrivals more than 30 minutes may not be admitted onto the course.
At your location
The usual start time for our courses is 9am however we are happy to change this to suit your requirements. Please indicate your preferred start time at the time of booking. Good time keeping is essential and students must attend the whole course in order to meet the required criteria. If a candidate fails to attend any part of the course, they will not be assessed as competent and therefore not receive a certificate. We regret that late arrivals more than 30 minutes may not be admitted onto the course.
Refresher Training Course
Students attending the 2 days Refresher Course must be in possession of a current valid 3 days FAW certificate which is no more than 1 calendar month out of date.
Online Bookings – Open courses
Any bookings via “Tickettailor” will not receive a full or partial refund if cancellation is less than 5 days notice or a student fails to attend. Exceptional circumstances will be considered for a refund or ideally moved onto a course date which is preferred.
Cancellations at your location course(s)
We regret that complete fees will not be reimbursed if notice of cancellation is received less than 5 days prior to the course start date. With a cancellation over 7 days from start date a 50% refund of any full payment will be issued and £150 cancellation charge.
Cancellations Open course(s)
We regret that complete fees will not be reimbursed if notice of cancellation is received less than 3 days prior to the course start date, or if the student fails to attend.
Late Payments
Any invoice not cleared in full on the due date will incur 5% late payment charge on any outstanding invoice(s) later than 30 days from course end date. For every 30 days thereafter a further 5% late payment charge will be added.
Reservations
Provisional telephone bookings can only be held for 5 working days pending written or email confirmation. If a booking is made at short notice (less than 7 days before the course) then payment must be received immediately.
Cancellations Open course(s)
We regret that complete fees will not be reimbursed if notice of cancellation is received less than 3 days prior to the course start date, or if the student fails to attend.
Transfers
If the date of the course at your location is changed within 7 days of the start of the course, an administration charge of £100 will be incurred.
Certificates
The cost of the initial certificates is included in the course fees, and these will be sent to the invoice/requested address by recorded delivery. If for any reason, these should fail to be delivered, then we will endeavour to locate them. If they are to be sent directly to individuals, a further £10.00 per certificate will be levied. Extra copies of certificates are subject to a £10.00 administration fee (per certificate).